REENGAGING THE POSSIBILITIES.

Patient Advocate

Description

The Patient Advocate is responsible for the patient experience during the patient’s stay to Nexus Neurorecovery Center. In addition, the Patient Advocate is the main contact for family members during the admission process. Activities include advocacy for both patient and family to ensure that they understand next steps in the rehabilitation process and are given needed education and information from both teams as needed.

• Assures a secure and comforting welcome to patient/residents support person upon admission.

• Contacts families and/or patients three (3) days prior to admission to introduce your role and to review the admission process

• Follows-up on all admissions and family members during the first week of admission and every 30 days thereafter.

• Educate patients, families and community members about Touchstone both through private discussions and community events/engagements.

• Leads the Patient Experience Committee.

• Be involved with community resources who would do special events to enhance patient experience.

• Provide tours to patients and their stakeholders as needed.

• Organize Family Support groups as needed

• Make recommendations for improvements in operational processes to improve the patient experience at Touchstone

• Organize and maintain a Family Resource handbook.

• Liaisons with the Program Director and treatment team members to ensure provide any positive or negative feedback from patients, families or other stakeholders as needed.

• Presents a positive and helpful working relationship with all external case managers/representatives and community agencies.

• Resolves patient’s/resident’s family or support person’s complaints or concerns to appropriate team member and follows up to ensure resolutions are acceptable to all parties.

• Helps with special projects at the facility as direct by supervisor to improve processes.

• Exhibits professional positive demeanor to residents and relevant parties offering constructive communication, cooperation and assistance to ensure a satisfactory outcome of the patient’s treatment.

• Provides effective assistance and promotes positive relations with co-workers to achieve a collaborative team approach.

• Performs other duties as assigned.

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Job Requirements

Experience

• Experience in case management and/or advocacy.

• Strong background in healthcare.

• 3-5 years direct patient healthcare experience

 

Education Required

• Bachelor’s Degree in health care field preferred.