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Desktop Support Engineer

Description

POSITION SUMMARY:

The Desktop Support Engineer role is to provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers, and scanners) to ensure optimal workstation performance. The person will also troubleshoot incidents (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide high quality Tier 1 technical support, with outstanding customer service, for a specialty healthcare system

JOB SPECIFIC RESPONSIBILITIES:

  • Work on a team that is first point of response for all applications, portals, networked devices, and health system LAN
  • Continuously develop skills and remain current on changes in technology
  • Provide (rotational)Tier 1 – 2 support for high-severity off-hours incidents
  • Interact with numerous computer platforms in a multi-layered client server environment
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, enterprise Office 365, application servers, and administrative systems
  • Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
  • Troubleshooting network connectivity in a LAN/WAN environment
  • Requesting and coordinating vendor support
  • Develop trends by monitoring and analyzing incoming calls, problems, and support requests
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
  • Performs general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment
  • Performs other duties as assigned
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Job Requirements

Experience

  • 3-5+ years of experience supporting technology in a regulated industry (i.e. Healthcare, Energy, Financial Services)
  • Excellent multi-tasking and organizational skills
  • Exceptional writing, verbal, and presentation skills
  • Self-directed and self-motivated with a demonstrated work ethic and ability to perform under pressure and meet deadlines
  • Ability to interact with c-level (CEO, CIO, COO, etc.) clients with consultative charisma
  • No more than 3 jobs in the past 2 years
  • Some potential for travel (less than 20%)

Education Required

  • Bachelor’s degree in Computer Science, or 5+ years progressive experience in Help Desk and/or Technology Infrastructure Support    

Additional Information

LICENSURE/CERTIFICATION: 

  • MCSE Preferred